# Section 7 - Electromagnetic Compatibility (EMC)

## 7.10 Social Issues

Obviously there is great potential for neighbour disputes in EMC, as well as domestic ones. Careful handling of the situation with tact and diplomacy will allow a mutually satisfactory resolution to be found. You should avoid confrontation at all costs. By following these simple rules, it should be possible for EMC problems to be resolved amicably

1. As soon as you become aware of a problem stop transmitting until you can solve it.
2. Be sympathetic, your hobby is after all disrupting other peoples lives.
3. Ask to see the problem. Ask the affected neighbour to assist in assessing the scope of the problem.
4. It is often helpfull if you can demonstrate that your own TV etc are interference free. Do not try to use this as an excuse for inaction on your part.
5. If the problem is clearly with the neighbour's equipment, then try to obtain independant third-party assistance. The RSGB have an EMC advisory service, and your local radio club may be able to refer you to someone suitably qualified.
6. Do not make any undertakings or rash promises, or admissions of guilt.
7. Do not make any modifications, including installation of filters, to the neighbours equipment.
8. Ensure you keep a full and accurate log. You may want to expand this to include more detail to assist in tracking down the cause of the problem.
9. Ask your neighbour to keep a log of any interference they observe.
10. If all else fails, seek the assistance of the Radiocommunications Agency.

In difficult cases it may be necessary to call in the Radiocommunications Agency. You should provide your neighbour with the agency's contact details if it appears necessary. Explain the function of the RA in these circumstances, and that it is normal for the person sufferiung the interference to request their attention to the problem.

The RA will want to inspect your station to ensure that it is functioning correctly, and that you are complying with your license terms and conditions. You should treat this visit as one from a freindly peer. The RA will be able to advise you on how to rectify any problem they find, or point out to you any error you have made which may have contributed to the problems. It is in your interest to cooperate fully with the RA officer, from whom much can be learned if approached with the correct attitude.

Once inspected, the RA officer will inform the complainant that your station is in order, if that is the case. He will then want to check the complainant's equipment before suggesting possible remedies.

Visit the RA Website | The Investigation Procedure | Advice to the complainant
Radiocommunications Agency Wyndham House 189 Marsh Wall London E14 9SX United Kingdom Tel: 020 7211 0211 |  | Investigation Request Form

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